Refund & Returns
Thank you for shopping with Two Palms. Each of our greeting card sets is made-to-order and fulfilled through our trusted print partner. Because of the personalized, made-to-order nature of our products, all sales are final.
However, your satisfaction is important to us. If your order arrives damaged, defective, or contains a production error, we’re happy to offer a replacement or refund.
Timeframe
Please contact us within 7 days of delivery with your concern. We may request photos of the product and packaging to help resolve the issue quickly.
We gladly offer replacements or refunds for:
- Items that arrive damaged or defective
- Printing issues or production errors (e.g., incorrect design, wrong quantity)
- Wrong items sent by mistake
We do not offer returns or refunds for:
- Buyer’s remorse or change of mind
- Orders with incorrect addresses submitted by the customer
- Slight color variations due to screen differences or print process
How to Request a Replacement or Refund:
Contact us with the form below, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We’ll review and get back to you within 2–3 business days.
two palms cards
We design greeting cards that inspire meaningful connection. Thoughtful details, premium quality, and a timeless feel. Made to be shared, saved, and remembered. We make greeting cards for people who believe in human connection and thoughtful gestures. *from one palm to another.